Help & FAQ

What if I don’t have my prescription?

Just give us the information to your doctor’s office and we’ll take it from there.

What if I enter my prescription wrong?

We’ll triple check to confirm that the information is correct with both you and your actual prescription. Remember, we can exchange any unopened boxes, so you’ll never be stuck with a supply.

What if my prescription changes?

If your prescription changes, call us or chat with us and let us know so we can exchange the unopened boxes for the new prescription. It’s that easy!

I’m on my last strip of Contact Lenses, what can I do?

We have overnight shipping available too! In the future you can also subscribe and save, this way, you’ll never run out.

Are these legitimate Contact Lenses?

We are partnered and buy directly from the manufacturers of each brand of Contact Lenses. With us, you never have to worry about quality or authenticity.

Why should I buy my Contact Lenses from you?

We know, plenty of other places, right? More than being committed to give you the best quality and price, we’re committed to your health.  Our Contact Lenses are all tenured doctor approved.  Our guarantee to you is that you’ll never be stuck with Contact Lenses that do not work for you. We are top tier and preferred by many Contact Lenses manufactures which maximizes your savings with discounts, rebates and extra supplies.

Can I use my insurance benefits?

Of course! We apply your insurance directly or make it extremely easy for you to submit your receipt for reimbursement. We proudly accept also FSA and HSA.

How do I receive a rebate?

For Acuvue products, you will automatically receive rebate benefits after ordering if your order meets the requirements.

For Alcon products, you will receive instructions on how to complete the rebate process after placing your order. Customer service will reach out with details.

Can I place an order if my RX is expired?

Because this is a medical device going into your eyes – we need to make sure that your eye health is up to date. If you don’t have a prescription or it’s expired, chat with us or call us to get that resolved ASAP!

How long do I have to return my Contact Lenses?

If something isn’t right, you have 30 days to submit a return for any unopened boxes you might have. This applies ONLY if you have not submitted for a rebate.

Can I return/exchange my opened box of lenses?

At this time, we do not accept returns on opened/used boxes of Contact Lenses. Chat with us for more information.

Do I have to pay for return shipping?

No. Never!

My Eye doctor gave me a new prescription and new brand, can I still exchange that?

Yes! You’ll just either pay the difference between brands or you will get a credit, if it’s less expensive.