Help & FAQ

What if I don’t have my prescription?

Just give us the information to your doctor’s office and we’ll take it from there.

What if I enter my prescription wrong?

We’ll triple check to confirm that the information is correct with both you and your actual prescription. Remember, we can exchange any unopened boxes, so you’ll never be stuck with a supply.

What if my prescription changes?

If your prescription changes, call us or chat with us and let us know so we can exchange the unopened boxes for the new prescription. It’s that easy!

I’m on my last strip of Contact Lenses, what can I do?

We have overnight shipping available too! In the future you can also subscribe and save, this way, you’ll never run out.

Are these legitimate Contact Lenses?

We are partnered and buy directly from the manufacturers of each brand of Contact Lenses. With us, you never have to worry about quality or authenticity.

Why should I buy my Contact Lenses from you?

We know, plenty of other places, right? More than being committed to give you the best quality and price, we’re committed to your health.  Our Contact Lenses are all tenured doctor approved.  Our guarantee to you is that you’ll never be stuck with Contact Lenses that do not work for you. We are top tier and preferred by many Contact Lenses manufactures which maximizes your savings with discounts, rebates and extra supplies.

Can I use my insurance benefits?

Of course! We apply your insurance directly or make it extremely easy for you to submit your receipt for reimbursement. We proudly accept also FSA and HSA.

How do I receive a rebate?

For Acuvue products, you will automatically receive rebate benefits after ordering if your order meets the requirements.

For Alcon products, you will receive instructions on how to complete the rebate process after placing your order. Customer service will reach out with details.

Can I place an order if my RX is expired?

Because this is a medical device going into your eyes – we need to make sure that your eye health is up to date. If you don’t have a prescription or it’s expired, chat with us or call us to get that resolved ASAP!

How long do I have to return my Contact Lenses?

If something isn’t right, you have 30 days to submit a return for any unopened boxes you might have. This applies ONLY if you have not submitted for a rebate.

Can I return/exchange my opened box of lenses?

At this time, we do not accept returns on opened/used boxes of Contact Lenses. Chat with us for more information.

Do I have to pay for return shipping?

No. Never!

My Eye doctor gave me a new prescription and new brand, can I still exchange that?

Yes! You’ll just either pay the difference between brands or you will get a credit, if it’s less expensive.

I'm interested in wearing contact lenses. How long does it take to get used to them?

Most people adapt to soft contact lenses immediately. Daily disposable contact lenses, which most of our clients prefer, typically offer the easiest transition for new wearers.

How old must children be before they can wear contact lenses?

Children as young as 8 years old can wear contact lenses. The decision should be made jointly between parents, the child, and an eye care professional based on maturity level.

What to expect at a contact lens fitting?

A contact lens fitting involves measuring your eye’s curvature, diameter, and tear film quality, followed by trying different lens types to ensure proper fit and comfort. The appointment typically takes 40-60 minutes and includes insertion and removal training. You’ll also receive care instructions and a trial pair to test at home.

Do I need a contact lens fitting?

Yes, a contact lens fitting is required by law before purchasing contact lenses, even if you don’t need vision correction and only want colored contacts. This ensures proper fit, eye health, and prevents serious complications like infections or corneal damage.

Are contact lenses comfortable to wear?

Modern contact lenses, especially daily disposables and silicone hydrogel materials, are designed for all-day comfort, and most wearers don’t feel them once properly fitted. Comfort depends on proper fit, lens material, and individual eye characteristics. At Choose Healthy Contacts, we ensure that our offering is of the highest quality and comfort.

I don't need glasses all the time. Why should I wear contact lenses?

Contact lenses offer freedom from glasses for sports, social activities, and provide a wider field of vision without fogging, slipping, or breaking. They’re ideal for part-time wear during specific activities or occasions.

What should I know before trying contact lenses for the first time?

Before trying contact lenses, understand that they require daily care (except dailies), regular replacement, and proper hygiene to prevent infections. Schedule a comprehensive eye exam and contact lens fitting with a qualified eye care professional.

How do I know if contact lenses are right for me?

Contact lenses may be right for you if you want freedom from glasses, have an active lifestyle, need better peripheral vision, aesthetic preference, comfort, and convenience. Your eye doctor can determine candidacy based on your eye health, tear production, and lifestyle needs.

Can a contact lens get lost behind my eye?

No, contact lenses cannot get lost behind your eye due to the conjunctiva membrane that connects your eyelid to your eyeball, creating a barrier. At worst, a lens may slide under your upper eyelid but can be safely retrieved.

Can contact lenses get stuck to my eye?

Contact lenses rarely get truly “stuck” to your eye, though they may adhere due to dryness or protein buildup. Using rewetting drops and gentle removal techniques usually resolves the issue safely. At Choose Healthy Contacts, we offer only the highest quality contact lenses to minimize dryness and ensure ease of use.

Can contact lenses pop out of your eye?

Properly fitted contact lenses rarely pop out of your eye during normal activities. At Choose Healthy Contacts, our modern and high-quality lens designs and materials create a stable fit that stays in place even during sports and physical activities.

Can contact lenses scratch your eye?

Contact lens-related scratches are rare when lenses are properly fitted and cared for by a qualified eye care professional. Proper handling, cleaning, and timely replacement minimize the risk of corneal abrasions.

Are eye infections common when wearing contact lenses?

Contact lens-related eye infections are uncommon when proper hygiene and care instructions are followed. We highly recommend daily disposable contact lenses to minimize the risk. Also, avoid poor hygiene, overwear, sleeping in lenses not approved for overnight use, and exposure to water.

Can I wear contact lenses if I've had cataract surgery?

Many people can wear contact lenses after cataract surgery, but only your eye doctor can determine if they’re appropriate for your specific situation. The altered eye shape may require special fitting considerations.

If I've had LASIK or another refractive surgery, can I still wear contact lenses?

Contact lenses may still be an option after LASIK or refractive surgery, especially if presbyopia develops later. Your eye surgeon can evaluate whether contacts are suitable for your post-surgical eye shape.

I've been told I have astigmatism. Can I still wear contact lenses?

Yes, our high-quality toric contact lenses are specifically designed to correct astigmatism and are available in daily, weekly, and monthly replacement schedules. Modern toric lenses provide excellent vision correction and comfort.

How do allergies affect contact lenses?

Eye allergies can make contact lens wear uncomfortable as allergens like pollen accumulate on lenses, causing irritation. Daily disposable lenses are often recommended for allergy sufferers as they provide a fresh, clean surface daily.

Can you wear contact lenses with dry eye syndrome?

Many people with mild to moderate dry eyes can wear contact lenses successfully with proper lens selection and artificial tears. Daily disposable lenses and high-water-content materials often work best for dry eye sufferers.

Which contacts are best for dry eyes?

Daily disposable contact lenses are typically best suited for individuals with dry eyes, as they provide a fresh, deposit-free surface every day. Silicone hydrogel materials and lenses with built-in moisture technology that we offer also help maintain comfort.

Are contact lenses safe for long-term use?

It is of utmost importance to ensure that your contact lenses are doctor-approved, of the highest quality, authentic, and not expired. Our contact lenses are safe for long-term use when properly fitted, cared for, and monitored by an eye care professional with regular check-ups. This is the mission statement of Choose Healthy Contacts. Many people wear daily disposable contacts successfully for decades.

How do I know if I have a contact lens-related eye infection?

Signs of a contact lens-related infection include persistent redness, pain, discharge, light sensitivity, blurred vision, or feeling like something is in your eye. Remove lenses immediately and contact your eye doctor if these symptoms occur.

What kinds of contacts are available?

At Choose Healthy Contacts, contact lenses are available in soft (hydrogel and silicone hydrogel), with daily, weekly, bi-weekly, and monthly replacement schedules. Specialty options include toric for astigmatism, multifocal for presbyopia, and colored lenses.

What's the difference between daily disposable and frequent replacement lenses?

Daily disposable lenses are discarded after one day of wear and require no cleaning, while frequent replacement lenses (weekly, bi-weekly, or monthly) are reused and require daily cleaning and proper storage in solution.

Is there really a big difference between daily wear and extended wear contact lenses?

Yes, extended wear lenses are made from special high-oxygen materials approved for overnight wear up to 7-30 days, while daily wear lenses must be removed before sleep. Extended wear lenses typically carry higher infection risks.

Are disposable contact lenses worth the extra money?

Daily disposable lenses offer superior hygiene, convenience, and eye health benefits that often justify the higher cost, especially for those prone to dryness, allergies, and infections.

What's the difference between Toric and astigmatism contact lenses?

Toric and astigmatism contact lenses are the same thing – “toric” refers to the special lens design that corrects the irregular corneal shape that causes astigmatism.

What is hydrogel?

Hydrogel is a soft, water-absorbing polymer material used in traditional soft contact lenses, providing comfort but with lower oxygen permeability compared to newer silicone hydrogel materials. Highest quality offering available on the Choose Healthy Contacts website.

What is a silicone hydrogel?

Silicone hydrogel is an advanced contact lens material that combines the comfort of hydrogel with silicone’s high oxygen permeability, allowing more oxygen to reach the cornea for healthier eyes. Highest quality offering available on the Healthy Contacts website.

What are the best contact lenses for dry eyes?

The best contact lenses for dry eyes are typically daily disposables with high water content or silicone hydrogel materials, such as ACUVUE OASYS 1-Day Max and Dailies Total1.

What are multifocal contact lenses?

Multifocal contact lenses correct presbyopia by incorporating multiple prescription powers in one lens, allowing clear vision at near, intermediate, and far distances without reading glasses. Highest quality offering available on the Healthy Contacts website.

What are colored contact lenses and are they safe?

Colored contact lenses change or enhance your eye color and are safe when FDA-approved and prescribed by an eye care professional. Never buy decorative lenses without a prescription, as they can cause serious eye damage.

Why are my contacts blurry?

Blurry contacts can result from dirty, outdated, unauthentic, poor-quality lenses, incorrect prescription, inside-out lenses, dry eyes, protein deposits, or lens damage. Given that contact lenses are a medical device, at Choose Healthy Contacts, our mission is to fill the void for doctor-approved, authentic, high-quality, and cost-efficient contact lenses.

What should I do if I lose a contact lens in my eye?

If you lose a contact in your eye, stay calm, wash your hands, use artificial tears to help locate it, and gently massage your closed eyelid. If you can’t find it, see your eye care professional for safe removal.

How can I tell if a contact lens is still in my eye?

You can tell if a contact lens is still in your eye by gently pulling down your lower eyelid and looking in a mirror, or by the continued feeling of something in your eye. Artificial tears can help make a hidden lens more visible. If the problem persists, contact your eye care professional.

What should I do if my contact lens falls out?

If your contact lens falls out, don’t panic – rinse it with saline solution, inspect for damage, and reinsert it if it’s clean and undamaged. Replace with a fresh lens if it’s torn or contaminated.

How do I stop my contact lenses from moving around?

Stop contact lenses from moving by ensuring proper fit through professional fitting, using rewetting drops for better lens adherence, and avoiding rubbing your eyes. Persistent movement may indicate wrong lens parameters.

Are contact lenses difficult to care for?

Our selection of high-quality, doctor-approved contact lenses is easy to care for with multipurpose solutions that clean, disinfect, and store lenses in one step. Daily disposable lenses require no care at all, making them the most convenient option.

How do I properly clean my contact lenses?

Clean contact lenses by washing your hands, placing the lens in your palm with multipurpose solution, gently rubbing for 20 seconds, rinsing with fresh solution, and storing in a clean case with new solution.

How often should I replace my contact lens case?

Replace your contact lens case every 3 months or sooner if it becomes cracked, damaged, or contaminated. A fresh case reduces the risk of bacterial contamination and eye infections.

Can I use tap water to clean my contact lenses?

Never use tap water to clean contact lenses, as it contains bacteria, parasites, and chemicals that can cause serious eye infections like Acanthamoeba keratitis. Only use sterile saline or multipurpose contact lens solutions.

What contact lens solution should I use?

Use the contact lens solution recommended by your eye care professional, typically a multipurpose solution that cleans, disinfects, and stores lenses. Avoid solutions with preservatives if you have sensitive eyes.

How long can I wear my contact lenses each day?

Most contact lenses can be worn 8-12 hours daily, but follow your eye doctor’s recommendations and the manufacturer’s guidelines. Remove lenses immediately if you experience discomfort, redness, or vision changes.

Can I sleep in my contact lenses?

Only sleep in contact lenses specifically approved for extended wear by the FDA, and only with your eye doctor’s permission. Sleeping in daily wear lenses significantly increases infection risk.

Are contact lenses more expensive than glasses?

At Choose Healthy Contacts, we ensure that contact lenses are affordable by maximizing insurance coverage and manufacturer rebates. Many find the convenience and lifestyle benefits worth the investment.

How can I save money on contact lenses?

Contact lenses are a medical device; therefore, choosing authentic, high-quality, and unexpired products is of the utmost priority. We at Choose Healthy Contacts not only ensure that, but also offer maximum insurance coverage and manufacturer rebates.

Why do I need a prescription for contact lenses?

Contact lenses are classified as medical devices by the FDA, requiring a prescription to ensure proper fit, eye health monitoring, and safety. Even non-corrective colored lenses require a prescription.

Is my contact lens prescription different than my eyeglass prescription?

Yes, contact lens prescriptions include additional measurements like base curve and diameter, and may have different power specifications since contacts sit directly on the eye rather than 12mm away like glasses.

How do I get a contact lens prescription?

Get a contact lens prescription by scheduling a comprehensive eye exam and contact lens fitting with an optometrist or ophthalmologist. The fitting determines the best lens type and parameters for your eyes.

Can I order contact lenses with an expired prescription?

No, you cannot legally order contact lenses with an expired prescription in the United States. Retailers are required to verify current, valid prescriptions before dispensing contact lenses.

How long are contact lens prescriptions valid?

Contact lens prescriptions are typically valid for 1-2 years, depending on state laws, but your eye doctor may specify a shorter period based on your eye health needs and risk factors.

What happens if my contact lens prescription expires?

If your contact lens prescription expires, you must schedule a new eye exam and contact lens evaluation before ordering more lenses. Retailers cannot legally fill expired prescriptions.

Can my doctor refuse to give me my contact lens prescription?

No, under the Fairness to Contact Lens Consumers Act, your eye doctor must provide you with a copy of your contact lens prescription after a successful fitting, allowing you to purchase lenses from any retailer.

What information is included in a contact lens prescription?

A contact lens prescription includes your name, lens brand, power (sphere, cylinder, axis for astigmatism), base curve, diameter, and expiration date. It may also specify replacement schedule and any special instructions.

Can I wear contact lenses while swimming?

The FDA recommends never wearing contact lenses while swimming due to the risk of infection from bacteria in the water. If you must swim with contacts, use tight-fitting goggles and consider daily disposables.

Can I wear makeup with contact lenses?

Yes, you can wear makeup with contact lenses by inserting lenses before applying makeup, using oil-free products, avoiding waterline application, and removing makeup gently to prevent lens contamination.

Can I wear contact lenses while playing sports?

Daily contact lenses are excellent for sports as they provide better peripheral vision, won’t fog up or fall off, and eliminate the risk of broken glasses. Many athletes prefer daily disposable contacts for improved performance and safety.

Can I wear contact lenses while using a computer?

Yes, you can wear contact lenses while using a computer, though digital eye strain may cause dryness. Take regular breaks, blink frequently, use artificial tears, and consider computer glasses over contacts if strain persists.

Can I travel with contact lenses?

Contact lenses are convenient for travel. Pack extra lenses and solution in your carry-on luggage, bring your prescription, and consider using daily disposables to eliminate cleaning requirements while traveling.

Can I wear contact lenses in dusty environments?

Contact lenses can be worn in dusty environments, but particles may accumulate on lenses, causing discomfort. Daily disposables are ideal for use in dusty conditions, and protective eyewear can help reduce exposure to particles.

Can I wear contact lenses while exercising?

Contact lenses are excellent for exercise as they stay in place, provide clear peripheral vision, and won’t fog up with sweat. Choose breathable materials and consider daily disposables for post-workout freshness.

Can I wear contact lenses if I have presbyopia?

Yes, presbyopia can be corrected with multifocal contact lenses, monovision (where one eye is used for distance and the other for near), or modified monovision. Your eye doctor can determine the best approach tailored to your specific needs.

Can I wear contact lenses with a high prescription?

High prescriptions can often be corrected with contact lenses, though lens thickness and comfort may be considerations. Specialty lenses and custom designs are available for very high prescriptions.

Can I wear contact lenses if I'm colorblind?

Standard contact lenses don’t correct color blindness, but specialized tinted lenses may enhance color discrimination for some types of color vision deficiency. Consult an eye care professional for options.