Refund and Returns Policy

Thank you for shopping with CHOOSEHEALTHYCONTACTS.COM

Your satisfaction and eye health are our top priorities. Because contact lenses are FDA-regulated medical devices, we must follow specific health and safety rules when accepting returns or exchanges.

Please read the following carefully.

1. Eligibility for Returns

We accept returns or exchanges only under the following conditions:

  • The contact lenses are unopened, unused, unexpired, and in their original sealed packaging.
  • The return request is made within 30 days of delivery.
  • The lenses were incorrectly supplied, damaged in transit, or defective upon arrival.

We cannot accept returns or exchanges if:

  • The box or blister packs have been opened, marked, or tampered with.
  • The lenses were ordered incorrectly (wrong prescription, brand, or quantity), unless the error was made by us.

These restrictions comply with FDA hygiene and safety standards for medical devices.

2. Defective or Incorrect Products

If you receive an incorrect or defective product, please contact us within 7 days of receiving your order at [email protected] with :

  • Your order number
  • A photo of the item and packaging
  • A brief description of the issue

Once confirmed, we will arrange a replacement or refund at no cost to you, including return shipping if applicable.

3. Refunds

Approved refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned items.

  • Original shipping fees are non-refundable unless the return is due to our error.
  • You will receive an email confirmation once your refund is issued.

4. Exchanges

We may offer a one-time exchange for unopened products, subject to inspection and approval.

Customers are responsible for return shipping costs for exchanges not caused by our error.

5. How to Start a Return or Exchange

  1. Contact our support team at [email protected]
  2. Include your order number, reason for return, and photos (if applicable).
  3. Wait for a Return Authorization (RA) number and instructions before shipping your item.

Returns sent without prior authorization may not be processed.

6. Shipping & Handling of Returns

Please pack returned items securely and include:

  • The RA number
  • A copy of your order confirmation or invoice

Ship returns to:

East Side 2020 Vision 
159 1st Avenue
New York NY 10003

We recommend using a trackable shipping service. We are not responsible for lost or damaged return shipments.

7. Legal Compliance

This policy follows:

  • U.S. Food & Drug Administration (FDA) guidelines for Class II medical devices (21 CFR Part 820).
  • Federal Trade Commission (FTC) standards for online retail transactions.
  • Applicable state consumer protection laws.

8. Contact Us

If you have any questions about our return policy, please contact us:

Email: [email protected]

Phone: 201-541-0800

Mailing Address: 

East Side 2020 Vision 
159 1st Avenue
New York NY 10003

9. Note on Prescriptions

All contact lens sales in the U.S. require a valid prescription from a licensed eye care professional, per the Fairness to Contact Lens Consumers Act (FCLCA). Please ensure your prescription is up to date before ordering.